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ITIL® 4 Practitioner: Incident Management Live Online
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ITIL® 4 Practitioner: Incident Management Live Online – Certified by PeopleCert, includes 2 Exam Attempts & Official Axelos eBook Course code: 1st-ITIL4IM-L-2. – Fast Track Training

 

Included with Your Purchase:

  • Live online training conducted via Zoom or Microsoft Teams

  • Official Axelos e-book: ITIL® 4 Practitioner – Incident Management main guide

  • Access to recorded e-learning videos covering the full syllabus

  • Four course assignments with trainer feedback and correction support

  • PeopleCert/Axelos official online proctored exam voucher (ITIL® 4 Practitioner: Incident Management) – includes two attempts (Take2)

  • 12-month access to e-learning videos by PeopleCert-accredited trainers

  • 12-month validity for the official online exam voucher

  • PeopleCert- and Axelos-approved e-learning course with structured, user-friendly content

  • Student edition of ITIL® 4 Practitioner: Incident Management training material (Accredited Courseware by PeopleCert)

  • Average course completion time: 7 days

  • Two official Axelos PDF sample papers

  • Online simulation access for both Axelos sample papers

  • Direct access to the trainer for any course-related queries

  • Course Completion Letter – required by PeopleCert as proof of training from an Authorized Training Provider

  • Mobile-friendly course access

  • Earn 24 PDUs for completing the live online training

  • Free PeopleCert Community Essential Membership with additional resources and features

  • Small batch sizes for a more interactive learning experience

  • Online exam conducted via PeopleCert’s web-proctored service.

$ 1,979.00 USD $ 3,958.00 USD

  

The ITIL 4 Practitioner: Incident Management practice module is for IT professionals who are involved in minimizing the negative impact of incidents by restoring normal service operations as quickly as possible.

The individuals can demonstrate their understanding and application of the concepts covered in the ITIL 4 Incident Management practice at both strategic and operational levels maximizing value from this practice area.

This course will help you to:

  • Coordinate incident handling in the organization or in a specific area, such as territory, product, or technology, depending on the organizational design
  • Monitor and review the work of teams that handle and resolve incidents
  • Coordinate manual work with incidents, especially those involving multiple teams
  • Ensure sufficient awareness of the incidents and their status across the organization
  • Conduct regular incident reviews and initiate improvements in the incident management practice, the incident models, and the incident handling procedures
  • Measure, assess, and develop the Incident Management practice capability in your organisation by using the ITIL Maturity Model.

Prerequisites

An ITIL 4 Foundation certification is a prerequisite for studying Incident Management.

Examination format

  • 20 questions
  • Multiple choice
  • 13 out of 20 marks required to pass (65%)
  • 30 minutes
  • Closed book.
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