ITIL 4 Practitioner: Monitoring and Event Management eLearning Course with Official PeopleCert Exam 2 attempts & AXELOS eBook – IT Career Certification. 1st-ITIL4MEM-E-2 – Fast Track Training

ITIL  4 Practitioner: Monitoring and Event Management Certification is recommended for IT Career and Professional Development

Master proactive IT service monitoring.
Learn how to effectively observe IT services and components, track and report key changes, and respond to events to maintain service stability and performance.

Why Get Certified?

Industry-Recognised Certification

Demonstrate your capability in essential IT service management practices and build credibility in handling mission-critical tasks.

Preferred by Employers

Validate your expertise and position yourself as the top candidate for roles in IT service support and management.

Career Growth Opportunities

Advance your career with a globally recognised ITIL certification and unlock opportunities in today’s fast-evolving tech environment.

Quick Overview

• Delivery: eLearning

• Includes: Online exam

• Duration: 2–3 hours

• Renewal: Every 3 years (60 CPD points required)

• Languages: Exam available in 9 languages

• Suitable for: All IT professionals

• Key Benefit: Improve monitoring efficiency

• Approach: Practice-based learning

What You’ll Learn

• Core Concepts: Understand the role and value of Monitoring and Event Management in IT service stability.

• Success Factors: Learn what makes the practice effective, including key metrics.

• Processes: Explore the main processes and how to embed them into your organisation’s workflows.

• Roles & Skills: Identify the key roles and required competencies in monitoring and event response.

• Tech & Tools: Discover how IT solutions enhance monitoring capabilities.

• Collaboration: Understand how to work with partners and suppliers to improve event management.

• Capability Model: See how the ITIL Capability Model supports continuous improvement.

• Real-World Success: Align with ITIL principles to build sustainable monitoring practices.

Skills You’ll Develop

• Service Operation: Monitor and maintain IT systems effectively.

• Change Management: Plan, communicate, and manage IT changes efficiently.

• Problem Management: Prevent and minimise incidents by identifying root causes and managing known errors.

Who Takes This Course?

Professionals progressing to roles like:

• IT Specialist – Operations

• IT Operations Manager

• IT Service Manager

• System Administrator

• Database Administrator

Trusted Worldwide

ITIL® 4 is the leading IT Service Management framework, adopted globally by top organisations. Leverage its best practices to enhance your skills and career trajectory.

Course Features

• Interactive & Self-Paced

• Mobile-Friendly

• Bite-Sized Learning Modules

• Quizzes & Activities

• Progress Tracking

• Learning Objectives & Checklists

• Embedded ITIL 4 Glossary

• Delivered via Canvas LMS

Learning Resource Kit

• Created by Experts: Content developed by the creators of the official certification exams.

• Always Up-to-Date: All material aligned with current exam content.

• Accessible Anywhere: Online access with downloadable resources for ongoing use.

• Diverse Formats: Includes workbooks, Quick Reference Guides, and more.

Exam Details

• Format: 20 multiple-choice questions

• Duration: 30 minutes

• Mode: Closed-book

• Passing Score: 65%

• Languages Available: English, French, German, Spanish, Italian, Japanese, Chinese, Polish, Portuguese (Brazilian)

Support for Exam Success

• Official eBook: A go-to reference for both learning and on-the-job use.

• Mock Exams: Simulate the real test and boost confidence.

• Retake Option: Includes a second exam attempt if needed.

• Interactive Learning: Quizzes and checkpoints to solidify your understanding.

Keep Your Certification Current

• PeopleCert Plus Membership:
  Stay certified by logging CPD points from your daily professional activities. Gain access to exclusive resources, industry insights, and skill development tools.

• Renew Through New Courses:
  Alternatively, renew by passing an exam from the same Product Suite.

• Renewal Requirements:

  • Every 3 years

  • 60 CPD points required