ITIL 4 Practitioner: Service Configuration Management eLearning Course with Official PeopleCert Exam 2 attempts & AXELOS eBook – IT Career Certification.1st-ITIL4PSCM-E-2. – Fast Track Training

ITIL  4 Practitioner: Service Configuration Management Certification is recommended for IT Career and Professional Development

Deliver Reliable, On-Demand Configuration Information

Gain the knowledge and skills to manage and deliver accurate configuration data and support items—when and where your organization needs them most.

Why Choose This Certification?

Industry-Recognised Certification
Demonstrate your expertise in critical IT Service Management (ITSM) practices and show you’re equipped to handle complex tasks in real-world environments.

Preferred by Employers
Showcase your capability in managing IT services effectively, making you a top candidate for ITSM and support roles.

Unlock Career Growth
Advance your career with ITIL certification, paving the way to new roles and exciting opportunities in the fast-evolving IT landscape.

Course Overview

• Delivery: eLearning

• Format: Self-paced, interactive

• Duration: 2–3 hours

• Language: English

• Renewal: Every 3 years (60 CPD points required)

• Suitable for: All IT professionals

• Core Focus: Optimising configuration management

What You’ll Learn

Foundational Concepts
Understand the role and value of Service Configuration Management (SCM), including how to maintain accurate and reliable configuration item (CI) data.

Success Factors & Metrics
Explore practice success factors and key performance indicators to measure and improve SCM effectiveness.

Processes & Integration
Learn how to implement SCM processes that support consistent, controlled configuration changes across your organisation.

Roles & Competencies
Identify the core roles in SCM and develop the necessary skills to manage configuration items and their relationships.

Technology Enablement
Discover the tools and systems that support SCM and enable efficient access to reliable configuration data.

Working with Partners & Suppliers
Understand the importance of collaboration in maintaining data integrity across your IT environment.

ITIL Capability Model
Learn how the ITIL model enhances SCM practice maturity and alignment with industry best practices.

Achieving Success
Use ITIL guiding principles to build a strong foundation for SCM success in service delivery.

Skills You’ll Develop

• Service Operations
  Monitor and support IT infrastructure to maintain reliable services.

• Change Management
  Plan, implement, and communicate IT changes effectively across stakeholders.

• Relationship Management
  Build and enhance strategic links between IT and key business stakeholders.

Who This Is For

Ideal for professionals progressing into roles such as:

• IT Specialist: Changes or Operations

• IT Manager: Operations

• IT Service Manager

• System Administrator

Exam Details

• Format: Multiple-choice

• Questions: 20

• Duration: 30 minutes

• Type: Closed-book

• Pass Mark: 65%

• Language: English

Stay Certified with PeopleCert Plus

Maintain your certification through:

• Logging 60 CPD points over 3 years

• Completing a new course within the same Product Suite

Stay current, grow your expertise, and stay competitive in the job market with access to industry insights and best practices.

* To be awarded the practice manager designation, a candidate must achieve ITIL® MP CDS certificate and ANY five practice-based certification, either individually or as ONE of the three pre-bundled course. these may include the ITAM and BRM extension modules or any practices from the practice manager track.
* ITIL® 4 Master will be awarded to candidates who achieve the practice Manager (PM), managing professional(PM) and strategic leader(SL) designations.