ITIL 4 Specialist: Drive Stakeholder Value eLearning Course with Official PeopleCert Exam 2 attempts & Axelos eBook – IT Career Certification. 1st-ITIL4DSV-E-SO. – Fast Track Training

ITIL® 4 Specialist: Drive Stakeholder Value Certification is recommended for IT Career and Professional Development

COURSE OVERVIEW

Master the skills to optimize workflows, manage organizational change, and align business and IT strategies, all while fostering collaboration and driving continuous improvement.

Explore our ITIL 4 Strategist: Direct, Plan and Improve course, designed to be interactive and self-paced for your convenience. With 8-10 hours of engaging content, the course is optimized for mobile devices, allowing you to learn on the go. It includes case studies and practical exercises to enhance your understanding and provide real-world application of key concepts.

At a glance:

• Key Benefit: Excel in IT management
• Suitable For: IT managers of all levels
• Globally Accepted: Recognized in the market
• Exam Available: Offered in 9 languages
• Flexible: Convenient eLearning option

What will you learn?

• Key Concepts: Gain a deep understanding of the essential principles of ITIL 4: Direct, Plan, and Improve, focusing on the importance of value, outcomes, costs, and risks.
• Governance and Compliance: Learn how to establish effective governance structures and ensure adherence to relevant regulations, standards, and policies.
• Service Performance Metrics: Understand how to define, select, and use Key Performance Indicators (KPIs) to assess IT services and process performance.
• Continual Improvement: Explore practices of continuous improvement, utilizing feedback and data to enhance services, processes, and practices.
• Risk Management: Build a deeper understanding of IT service risk management to mitigate disruptions and potential losses.
• Value Stream Mapping: Learn to use value stream mapping to identify areas for process improvement and optimize value flow within your organization.
• Communication and Collaboration: Improve communication and collaboration across departments and stakeholders to ensure successful service delivery.
• Planning: Master the ability to assess what needs planning and apply key principles and methods for effective delivery.
• Organizational Change Management: Understand the critical role of organizational change management in IT service management and continuous improvement.

This course is particularly popular among professionals who have advanced to roles such as:

• IT Manager: Development
• IT Manager: Operations
• IT Leader
• Transformation Manager
• IT Service Manager

Summary

• Bite-Sized Learning Modules: Make the most of e-learning with concise, easily digestible sessions, perfect for busy schedules and ensuring manageable, enjoyable learning.
• Interactive & Engaging Content: Engage with multimedia elements, quizzes, and activities that create an interactive, enriching learning experience.
• Self-Directed Learning: Take control of your education by selecting focus areas and tailoring your learning journey to meet personal goals.
• Learn At Your Own Speed: Enjoy a personalized learning experience with closed captioning and adjustable player settings, allowing for a comfortable pace.
• Progress Tracking: Monitor your learning progress in real time with knowledge checks to reinforce your understanding.
• Structured Learning Objectives: Ensure comprehensive coverage of key topics with a detailed checklist provided in each module.
• Embedded ITIL 4 Glossary: Access the official ITIL 4 glossary within the course for quick reference, helping you deepen your understanding of terminology.
• Canvas Integration: Delivered via the Canvas Learning Management System, this course offers a user-friendly and seamless learning experience.

Learning Resource Kit

• Expertly Crafted Content: Course materials are developed by experts to ensure accuracy, comprehensiveness, and alignment with exam requirements.
• Up-to-Date and Reliable: All study materials are continuously updated to stay current and in sync with official exam standards.
• Accessible Learning: Materials are easily accessible through our online learning management system, and you can download and keep them for future reference, even after completing your exams.
• Diverse Learning Resources: Designed for independent study, the Learning Resource Kit offers a variety of resources to cater to different learning preferences, including in-depth workbooks and a Quick Reference Guide.

Exam Details

• Number of Questions: 40 multiple-choice questions
• Duration: 90 minutes
• Exam Type: Closed book
• Passing Mark: Minimum required score to pass: 70%

The exam is available in a variety of languages to accommodate a global audience. You can take the exam in Chinese, English, French, German, Italian, Japanese, Polish, Portuguese (Brazil), or Spanish, ensuring accessibility for a wide range of learners.

Exam Essentials

• Official eBook: This comprehensive guide serves as a valuable exam preparation resource and will be your go-to reference for your work, further studies, and ongoing professional development.
• Interactive eLearning: Engage with our interactive learning environment, where quizzes and tests allow you to track your progress, stay motivated, and ensure a fun and effective learning experience.
• Exam Retakes: Take the exam with peace of mind, knowing that you will have a second chance if you don’t achieve a satisfactory result on your first attempt.
• Learning Resource Kit: Study with the ITIL 4 Strategist: Direct, Plan and Improve Learner Resource Kit, which includes a detailed Learner Workbook and Quick Reference Guide to assist with exam preparation and continuous learning.
• After completion of this course, you may apply for self-directed learning PDUs through PMI. Letter of attendance will be issued by 1st Career LLC to all attendees upon successful completion of self-paced e-learning or live online course.

ITIL®4 Specialist: Drive Stakeholder Value (DSV) Training is delivered in association with 1st career IT Solutions, ATO of PeopleCert Axelos Limited.
ITIL® is a registered trademark of Axelos Limited. All rights reserved.