ITIL® 4 Specialist: Create, Deliver and Support (CDS) Live Online – Certified by PeopleCert, includes 2 Exam Attempts & Official Axelos eBook. Course code:1st-ITIL4CDS-L-2 – Fast Track Training

ITIL  4 Specialist: Create, Deliver and Support (CDS) Certification is recommended for IT Career and Professional Development

Course Overview – ITIL® 4 Create, Deliver & Support (CDS)

ITIL® 4 Create, Deliver & Support is a key module in the ITIL® 4 Managing Professional track. It updates and expands traditional ITSM practices, aligning them with modern delivery approaches like Agile, Lean, and DevOps. The module focuses on the holistic management of value streams and service workflows, emphasizing customer experience, co-creation of value, and digital transformation.

Why Take This Training?

This course equips IT professionals with the practical skills needed to design, build, deliver, and support end-to-end IT-enabled products and services. You’ll learn how to create and manage effective value streams, apply continual improvement practices, and integrate feedback from users, customers, and teams. Topics covered include development, testing, knowledge management, team dynamics, emerging technologies, and service operations.

What You’ll Learn

The ITIL® 4 CDS module prepares you for the PeopleCert certification exam and gives you the knowledge to:

• Understand and implement effective service value streams

• Create, deliver, and support IT-enabled services using modern practices and tools

• Improve service quality, performance, and customer satisfaction

• Apply concepts from Lean, Agile, DevOps, and value co-creation within the ITIL Service Value System (SVS)

• Coordinate teams, tools, and workflows to enhance operational efficiency

Upon completion, you’ll receive access to the official PeopleCert exam (with 2 attempts) and the Axelos Main Guide eBook for CDS.

Course Format

This instructor-led course combines expert lectures with case studies, real-world examples, and hands-on exercises to solidify learning. By the end of the course and some self-study, you’ll be ready to take the ITIL® 4 CDS exam with confidence.

Course Materials Include:

• ITIL® CDS course workbook with slides, notes, case studies, and sample questions

• Official Axelos eBook (digital main guide)

• PeopleCert-accredited content and exam simulation tools

Duration:

3 days (24 hours) of live training

Who Should Attend?

This course is ideal for:

• ITSM professionals managing digital and IT-enabled services

• ITSM managers or aspiring managers looking to deepen their expertise

• ITIL® 4 Foundation certificate holders aiming to progress toward the ITIL® 4 Managing Professional designation

• Individuals responsible for managing and improving service teams, workflows, or service delivery

The course also addresses team collaboration, cultural considerations, and the use of modern tools and platforms for service management.

Prerequisites

To enroll in this course, you must hold a valid ITIL® 4 Foundation certificate. Proof of certification is required upon registration.

FAQs

What is ‘Deliver and Support’ in ITIL® 4?
It refers to ensuring digital products and services are delivered and supported to meet agreed specifications and stakeholder expectations. This includes development, deployment, and operational support activities.

What are the two key components of ITIL® 4?
The ITIL® 4 framework is built around the Service Value System (SVS) and the Four Dimensions Model—together, these guide the delivery of consistent, effective, and value-driven services.

What is the purpose of Deliver and Support in ITIL® 4?
Its goal is to ensure that services are delivered and maintained in line with agreed service levels and stakeholder needs.

Also Read

ITIL® 4 Leader: Digital and IT Strategy (DITS) – Live Online in English with Official PeopleCert Certification Exam 2 Attempts & Official Axelos Main Guide E-book Included. Course code: ITIL4DITS-L-2 | 1stCareer.ORG

ITIL® Strategist: Direct, Plan and Improve (DPI) – Live Online in English with Official PeopleCert Certification Exam 2 Attempts & Official Axelos Main Guide E-book Included. Course code: ITIL4DPI-L-2 | 1stCareer.ORG