Service Desk: ITIL®4 Practice Guide | paperback | Book – Fast Track Training

This document provides practical guidance for the Service Desk practice. It is split into seven main sections, covering:

• general information about the practice
• the practice’s processes and activities and their roles in the service value chain
• the organizations and people involved in the practice
• the information and technology supporting the practice
• considerations for partners and suppliers for the practice
• information on assessing and developing the capability of the practice
• recommendations for succeeding in the practice.

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