ITIL 4 Practitioner: Problem Management on demand eLearning Training with official PeopleCert 2 Exams & Axelos eBook – IT Career Certification Course code:1st-ITIL4PM-eL-2 – Fast Track Training

What’s Included in Your Purchase:

Official Axelos e-book: ITIL 4 Problem Management main guide
Comprehensive e-learning access (recorded video modules covering the full syllabus)
Four course assignments with trainer feedback and support
Official online, web-proctored ITIL® 4 Practitioner: Problem Management exam voucher by PeopleCert/Axelos — includes two exam attempts (Take2)
12-month access to e-learning videos created by PeopleCert-accredited trainers
12-month validity for the official PeopleCert online exam voucher
1st Career’s ITIL® 4 Practitioner: Problem Management course is PeopleCert Axelos-approved for structured, user-friendly content
Student version of the training material developed by 1st Career, accredited by PeopleCert
Typical course completion time: approximately 7 days
Two official Axelos PDF sample exam papers
Online simulations of both official sample exams
Direct access to trainers for any queries during the course
Official Letter of Course Completion — required by PeopleCert as proof of training from an Authorized Training Provider
Mobile-compatible platform for learning on the go
Earn 24 PDUs (Professional Development Units) with on-demand e-learning
Free PeopleCert Community Essential membership for enrolled candidates, including access to additional resources and features

Please Note:
ITIL® 4 Foundation certification is a mandatory prerequisite to enroll in the Problem Management Practitioner course.

$ 494.00 USD ~~$ 988.00 USD~~

Master the essentials of Problem Management with practical guidance on its processes, activities, and their role in the ITIL service value chain.

Industry-Recognised Credential
Demonstrate your ability to manage critical IT service tasks with a globally respected certification.

Preferred by Employers
Showcase your expertise in IT service management, positioning yourself as a top candidate for related roles.

Career Advancement
Unlock new opportunities in IT with a certification designed for today’s dynamic tech landscape.

Format: eLearning (2–3 hours, mobile-optimised, self-paced)
Exam: 20 multiple-choice questions, 30 minutes, closed book, 65% pass mark
Languages Available: English, Chinese, French, German, Italian, Japanese, Polish, Portuguese (BR), Spanish
Renewal Options: Through CPD or alternative course completion

All IT professionals looking to deepen their problem-solving capabilities.

Enhance your ability to resolve issues proactively and sustainably.

Core Concepts: Understand the purpose and importance of Problem Management in preventing recurring incidents.
Practice Success Factors (PSFs): Evaluate and improve effectiveness through key metrics.
Processes: Learn how to implement and integrate Problem Management into your service value chain.
Roles & Competencies: Identify and develop essential roles within Problem Management.
Tech & Tools: Leverage information systems to support efficient problem resolution.
Supplier Collaboration: Work effectively with partners to strengthen your problem-solving ecosystem.
Capability Model: Align with the ITIL capability model and best practices.
Practical Success: Apply ITIL principles to achieve measurable service improvement.

Professionals aspiring to or working as:

Trusted Worldwide
Adopted by leading global brands, ITIL 4 is the most widely used IT Service Management framework.

Join PeopleCert Plus to maintain your certification via CPD points. Stay updated on trends, sharpen your skills, and remain competitive.

Alternate Renewal Option:
Take another course within the same suite and pass the exam before your renewal deadline.